PRIVACY POLICY
Trust Begins With Transparency
Understand how we collect, use and store your information.
Effective Date: 10th July, 2026
Introduction
AusBridge Consultants Pty Ltd respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, store and protect personal information provided by clients, prospective clients, website visitors and other individuals who interact with us. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
In this Privacy Policy, “Ausbridge”, “we”, “our”, and “us” refer to Ausbridge Consultants Pty Ltd, its employees, agents, and affiliates.
Information We Collect
We may collect personal information necessary to provide migration-related services, respond to enquiries, and manage appointments. This information may include:
- Full name
- Date of birth
- Contact details including email address and phone number
- Residential location or country of residence
- Current visa status
- Citizenship information
- Migration history
- Details of your visa enquiry
- Information provided during consultations
Documents and information provided during the engagement process
We collect sensitive information only with your consent or where otherwise permitted or required by law, including health, family or personal circumstances relevant to a visa application.
We collect only the personal information reasonably necessary to respond to enquiries, assess eligibility for migration-related services, provide professional services where we are formally engaged, comply with legal and regulatory obligations, and operate our business efficiently.
Purpose of Collection
We collect personal information for purposes including:
- Scheduling and managing appointments
- Understanding your migration enquiry
- Providing migration-related information and services
- Assessing eligibility pathways
- Communicating with you
- Preparing documentation and submissions where formally engaged
- Maintaining business and professional records
- Meeting legal, regulatory and professional obligations
We will not use personal information for unrelated purposes without your consent, unless permitted or required by law.
Collection Through Website Forms
Information submitted through our website forms is collected for the purpose of responding to enquiries and managing appointments.
Submitting an enquiry or booking a consultation:
- Does not guarantee that migration assistance will be provided;
- Does not create a client-agent relationship;
- Does not constitute formal migration advice unless an appropriate engagement has been established.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary for business operations or professional obligations. This may include disclosure to:
- Authorised employees or contractors assisting in providing our services;
- Government departments, authorities and tribunals where required for migration-related matters;
- Professional advisers, including legal, accounting or insurance advisers;
- Information technology service providers that assist us in operating our business;
- Other parties where you have provided your consent or where disclosure is authorised or required by law.
We do not sell, rent or trade personal information to third parties for marketing purposes.
Data Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include:
- password-protected business accounts;
- restricted access to client information;
- secure cloud-based storage;
- security features provided by our technology providers;
- reasonable administrative and technical safeguards appropriate to the nature of the information held.
While we take reasonable steps to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.
Third-Party Technology Providers
We use third-party service providers to assist with the operation of our business and the delivery of our services, that includes:
- Website hosting providers such as Hostinger;
- Appointment booking systems such as Calendly;
- Email services such as Outlook and Gmail;
- Service providers such as Google workspace; Stripe: and IT providers
- Customer management systems.
Emails sent over the internet cannot be guaranteed to be secure.
Some of our third-party service providers may store or process personal information in Australia or overseas. By providing your personal information to us, you acknowledge that, where reasonably necessary for our business operations, your information may be disclosed to these providers.
Accuracy of Information Provided
You are responsible for ensuring information provided to us is accurate, complete and current. We are not responsible for consequences arising from inaccurate, incomplete or misleading information supplied by you or by third parties.
Migration Advice Disclaimer
Information collected through website forms, emails or initial enquiries is used to understand your enquiry and determine how we may assist you.
General information provided before formal engagement:
- Is not a guarantee of a visa outcome;
- Does not replace personalised migration advice;
- May not consider all relevant circumstances.
Migration outcomes are determined by relevant government authorities and applicable laws and policies.
Retention of information
We retain personal information only for as long as reasonably necessary to provide our services, comply with applicable legal, regulatory and professional obligations, maintain appropriate business records, resolve disputes, enforce our agreements, and protect our legal rights.
Correction of Personal Information
You may request correction to your personal information if you believe the information is inaccurate. Requests should be submitted to:
Email: hello@ausbridgeconsultants.com.au
We will respond within a reasonable timeframe in accordance with applicable privacy obligations.
Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us first. We will investigate and attempt to resolve your complaint. If you are not satisfied with our response, you may contact the:
*Office of the Australian Information Commissioner (OAIC)*
Cookies and Website Analytics
Our website may use cookies and analytics technologies to improve website performance and user experience.
These technologies may collect information such as:
- Browser type;
- Device information;
- Website usage information.
You may disable cookies through your browser settings.
External Links
Our website may contain links to external websites.
We are not responsible for the privacy practices, content or security of external websites.
Data Breach
If we become aware of an eligible data breach involving your personal information, we will respond in accordance with our legal obligations, including the Notifiable Data Breaches scheme where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on our website with the revised effective date.